UPS

• 3 delivery attempts

• email about the shipment with tracking number

• contacting customer by phone about delivery

• message with UPS call centre phone number about a problem with delivery
  
  

• cannot pay on receipt

UPS Access Point 

UPS Access Point locations are UPS-affiliated delivery locations offering a convenient way to collect your parcel(s) near to your home or work. UPS Access Point locations are represented by a broad array of high street locations including newsagents, petrol stations and convenience stores. With opening hours, including early in the morning, late in the evening and during weekends, when you select UPS Access Point as your delivery location, you´ll be able to collect your parcel at a time that suits your daily routine.

More than 2 800 locations, where you can pick up your package! All over the country. Find your nearest pickup point now.

Payment methods

There are following ways how to pay in our e-shop:

Credit card payment online

We accept the following types of cards: VISA, VISA Electron, MasterCard and Maestro. We use a 3-D Secure system and SSL encryption for your personal data. We will not save any information about your credit card. Payment by credit card online is safe. The processing bank is Česka Spořitelna a.s. - ERSTE BANK, where security ensures Visa and Mastercard.

If you chose to use this payment method, you will be redirected to our processing bank Česka Spořitelna a.s.(ERSTE BANK), which will ask you to enter your card details: card number, expiration date and validation code CVV2/CVC2 (three- digit code printed on the signature panel on the back side of your card). This code helps to validate you as a legitimate cardholder and increases protection against fraud.

Guidance: Use of the electronic cards VISA Electron and Maestro is possible after the approval of your issuer/bank. We suggest that you obtain information from your provider about the possibility of using your card for online shopping (There are some virtual cards issued specifically for this type of transaction).

Klarna offers direct payments & pay after delivery options in a smooth one-click purchase experience that lets you pay when and how you prefer to. Klarna Invoice: Payable within 14 days from date of invoice.

PayPal account or PayPal gateway for credit or debit card

More information about PayPal on www.paypal.com

Guidance: The difference between payments by credit/debit card via an online gateway and PayPal is that the same service is offered by different companies.

ApplePay

Apple Pay is contactless payment technology, which can be used via iPhone, Apple Watch, iPad and Mac. It is supported by major credit card providers such as Visa, MasteCard and American Express. There is a two-factor authentication via Touch ID, Face ID, PIN, or passcode and no spending limit.

Returns Policy

We are committed to delivering high quality products, and your satisfaction is 100 % guaranteed! In case your order doesn't meet your expectations, simply send it back and we’ll refund or exchange your items.

How to proceed when returning the goods?

Packaging

All our orders are expertly wrapped in sturdy packaging for dispatch!

We devote ourselves to keeping up with the best technologies for packaging and distribution of orders. This is the only way we can guarantee that the image will come undamaged even in the event of careless handling.

Goods that can be rolled up without damage, such as posters and art prints of smaller dimensions, are transported using a cardboard triangle. However, we recommend that you buy a durable tube for the poster which can only be crushed by using really great force.

We pay special attention to paintings on canvas and reproductions. First we securely wrap the corners, then we cover the whole picture with plastic foil and put it into cardboard packaging with the help of a few insulating layers.